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Job No: STAM20180507
Location: Brisbane

  • Exciting opportunity to work in a 5 star Hotel
  • Excellent Salary Package & Employee Benefits
  • Great opportunities for progression and promotion within the company

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

About the Role

We are currently seeking a Telephonist to join our amazing team in the Front Office Department. This role is the first point of contact for guests when they call the Hotel and requires someone with a warm, professional and friendly manner to help with enquiries.

As we are a prestigious property we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities

  • Deliver exceptional 5 star customer service
  • Send out guest correspondence by letter and email
  • Prepare registration cards for guest arrivals
  • The main point of contact during emergencies
  • Coordinate and communicate with all Hotel departments
  • Up sell and suggestive sell to enhance the guest's experience
  • Maintain punctuality, efficiency and courteousness at all times
  • Promote the Company’s philosophies, Credos and Core Values
  • Extend a personal service to guest requirements and following through to completion.
  • Be aware of VIP guest movements, hotel events, local attractions and activities
  • This position is rostered over a 7 day cycle on either a morning or late shift

Skills and Experience

  • Switchboard or administration experience
  • Confident telephone manner
  • Knowledge of the Hotel and what we offer guests
  • Computer literacy and accuracy is essential
  • A passion for delivering exceptional guest experiences
  • Excellent communication skills with guests, management and team members
  • Have an eye for detail

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

  • Exciting 5 Star Hotel Environment
  • Opportunity to progress within the organisation
  • Subsidised staff meals
  • Uniforms and Laundry
  • Food & beverage discounts in all F&B outlets within the Hotels


Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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