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Reservations Supervisor

Job No: SPSA17081102
Location: Sydney Airport

As Australasia’s leading owner and operator of landmark luxury hotels, Stamford Hotels and Resorts are committed to exceeding the highest expectations of excellence of all our guests and therefore have a proud history of providing excellence in service and product.

The superior quality sets us apart from our competitors.  When you walk through our doors, you will be welcomed into an establishment that has a character all of its own, staffed by professional, friendly people…our people are our business because they are our most valuable assets.

We currently have a fantastic and challenging career opportunity for an experienced and motivated Reservations Supervisor.

This role will be based at at Stamford Plaza Sydney Airport and reporting to the Reservations Manager.


You will be responsible for the daily operations of the reservations department for Stamford Plaza Sydney Airport and Sir Stamford at Circular Quay and your duties will include:

  • Responsible for the Reservations Department In the absence of the Reservations Manager
  • Assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist as required
  • Having a clear understanding of all reservations and revenue related statistics
  • Working closely with hotel management and revenue maximisation across all distribution channels
  • Ensuring all group reservations are carried out in an accurate and time effective manner
  • Establishing strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up/ no-shows and cancellations, effectively yield manage all available accommodation rooms
  • Appropriately handling of guest complaints
  • Training of reservations and front office team members
  • Ensuring all Third Party Websites are managed and updated correctly
  • Ensuring to actively promote upselling within the reservations team and implementing incentives
  • Assisting with processing travel agent commissions
  • Being actively aware of occupancy levels, rates and hotel inventory.

The successful applicant will have:

  • A minimum of 2 year experience in reservations/front office. Group reservations experience is essential
  • Strong time management and task prioritisation skills
  • Have a passion to maximum revenue
  • Be able to work independently and have the ability to run a busy reservations system
  • Strong attention to detail and numerical, analytical and problem solving skills
  • Strong motivator in a team environment
  • Ability to interact professionally with customers, team members and management
  • Proficient in Hotel systems including GDS, Channel Managers, OPERA and advanced knowledge of Microsoft Excel

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below. Please note we will ONLY be contacting candidates who are successful for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance. 

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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